FREQUENTLY ASKED
QUESTIONS

Slimca HERE is rechargeable and uses a specially designed ultra-thin battery and charging protection system. The card is made of mirror-plated stainless steel and has an 8-step processing cost, so the material cost is relatively high. Its thickness is 1/8 of that of Airtag, so it can be easily stored in a wallet without taking up space.

No, Slimca HERE currently only supports Apple devices. The current version in this event only supports iPhone/iPad/MAC. If you are interested in our product. Once the Google Find My Device API is released, we will be able to start developing support for the Android system. If you want to be notified of discounts when we launch the Android system version, please leave your information here: https://www.theslimca.com/android-ok.

Yes, please keep it away from any metal objects to avoid signal blocking.

Slimca HERE can be used for 5 months after being fully charged, and the charging time is only 3 hours. It can be recharged more than 100 times, and has an overcharge protection design, and the battery stability is good.

Yes, a message notification will pop up on your iPhone to remind you.

Yes, Slimca HERE is compatible with all standard USB-C chargers.

Slimca HERE can connect to any area in the world where iPhone is available, so you can see the location on the map without approaching the object. Slimca HERE uses Apple's search network, just like Airtag, all Apple devices have the ability to help find Slimca HERE, so there is no need to use a Sim card.

Yes, Slimca HERE meets the checked baggage standards of most airports. For example, at Narita Airport in Japan, electronic devices with a capacity of less than 160Wh can be checked in and carried on board. The battery of Slimca HERE is 0.4Wh, which means it can be checked in if it is less than the standard 160Wh.

Slimca HERE allows multiple cards to be registered in the same account and used at the same time. You can also mark each card with a special name and share the location with people in your iPhone's address book.

Yes, supports IP64 waterproof rating

The following common problems may occur with cheap anti-lost devices on Taobao:

(1) Too thick, which can easily cause the wallet to swell

(2) Quality varies and it is easy to buy bad products

(3) The battery capacity may not be sufficient. Using cheap chips is not energy-efficient, so the store has to give you free batteries so that you can replace them frequently.

(4) The signal is unstable and often cannot be received

(5) Unreliable warranty

(6) The design is unsophisticated and it is awkward to carry it with you when you go out

(7) Not Apple certified

(8) No global positioning

The main structural components of Slimca HERE are made of stainless steel, which is not only strong but also can bend 15 degrees.

Yes, because it is stainless steel, but as long as you put an RFID blocker between the ID card and Slimca HERE, you can use it normally on one side.

No, the RFID blocker will not affect the functionality of Slimca HERE.

Currently not supported.

If you experience the issue shown in the screenshot above, it's because Apple's system sometimes has a connection issue. This happens randomly and can be fixed by turning off and then back on both WiFi and Bluetooth. Please complete these two settings first (see the image below).

To see if it is back to normal, turn off WiFi and Bluetooth, wait a few seconds, then turn them back on (see the image below).

(1) Please try to follow the instructions in the user manual https://www.slimca.art/user-manual-here and provide the customer service with the step where you are stuck on the connection.

Alternatively, please provide a screenshot of the connection failure or provide a detailed description of the connection failure so that we can provide accurate assistance.

If you are unable to connect to the internet for instructions, please follow the steps below to test your card:

1. Insert the USB-C card to charge. Do not unplug the charger until you see a steady green light. The light will go out when fully charged.

2. Press and hold for more than 4 seconds to turn on the white light

3. Press 4 times to hear the sound and see the light

4. If the app does not detect the card during pairing, please refer to the small print instructions under step 5 of the manual: reset the card first (refer to this video: https://youtube.com/shorts/O85i_wM8HJs). If this does not work, please restart your phone.

Please help with the following two steps

(1) The card may not be reset successfully. Please refer to this video to reset the card again: https://www.youtube.com/shorts/O85i_wM8HJs

(2) If you have paired this device on the mobile app before, please also remove the pairing on the app.

(3) Restart your phone

(1) Cards are not updated instantly like navigation! Because Apple's positioning service is not real-time, it takes a while (about 3-10 minutes) to update the location.

(2) If the location has not been updated for a long time, it may be due to signal interference. Please check if there are any metal objects, coins or metal cards/credit cards near SlimcaHERE that may affect the antenna signal.

(3) The battery may be out of power. Try charging it first.

(4) Click on the name of the item you are looking for in the APP, and the location will usually be updated. Please see the icon below.

SLIMCA HERE prevents card loss. Do not place any metal objects within 2 cm. If the metal object is greater than 2 cm, the impact will be smaller.

All iPhones are base stations, but they need to be turned on and connected to the internet, and the mobile phone positioning service must be turned on to work.

There may be signal interference. Please check if there are any metal objects, coins or metal cards/credit cards near SlimcaHERE that may affect the antenna signal.

Please contact customer service and we will replace your LINE phone with a new one during the warranty period: https://lin.ee/KNTyDX2

Line ID: @455lihbj

Please contact customer service and we will assist you in replacing it during the warranty period.

Official LINE : https://lin.ee/KNTyDX2

Line ID: @455lihbj

Hello, if the standby time does not exceed 90 days, we will replace it with a new one during the warranty period.

There may be signal interference. Please check if there are any metal objects, coins or metal cards/credit cards near SlimcaHERE that may affect the antenna signal.

The battery is discharging while charging. This may be related to the charger. Please observe again to see if it runs out of power quickly.

We will replace your device with a new one during the warranty period. Please contact our official LINE customer service: https://lin.ee/KNTyDX2

Line ID: @455lihbj

There is no beeping sound when you press and hold the power button to turn on the device, but the white light will turn on. Only when you press the power button 4 times will it beep.

Please follow the instructions and use the "Find" APP to operate. Bluetooth pairing is not required.

We will replace your device with a new one during the warranty period. Please contact our official LINE customer service: https://lin.ee/KNTyDX2

Line ID: @455lihbj

We will replace your device with a new one during the warranty period. Please contact our official LINE customer service: https://lin.ee/KNTyDX2

Line ID: @455lihbj

Hello, if the sound is very low or disappears, it may be deformed by external force. Try pressing the upper right corner to see if the sound returns to normal. If not, we will help you exchange it.

There may be signal interference. Please check if there are any metal objects, coins or metal cards/credit cards near SlimcaHERE that may affect the antenna signal.

The mobile phone signal is not very stable. Move the phone closer to the card.

If you transfer the card to a new user, a reset is required.

If you want to pick up your order at a convenience store or pay cash on delivery, please place your order on Shopee https://shopee.tw/product/1093102214/26872261270/

I also bought an Airtag 😂 but it’s quite thick and can’t fit into my wallet and passport (it bulges out). So to prevent losing the card, I use it to fit my wallet and passport. The feature of the card is that it’s very thin 👍

The Slimca HERE is 1/8 the thickness of the Airtag, making it easy to store in a wallet without taking up space. It's also rechargeable, using an ultra-thin battery and a charging protection system. The card is made of mirror-coated stainless steel and undergoes eight processing steps, resulting in high material costs and is MIT.

Elderly people may forget to bring their phones with them, but they will never forget to bring their wallets. 😂 And phones may run out of battery, but HERE cards can last for 5 months.

In addition, asking elders to operate the mobile phone APP is another problem.

There are of course many ways to solve the problem of locating elders. This is just one of the functions of the card.

No, Slimca HERE currently only supports Apple devices. The current version in this promotion only supports iPhone/iPad/MAC. If you are interested in our product, we will be able to start developing support for Android once the Google Find My Device API is released. To be notified of special offers when we release the Android version, please leave your information here: https://www.theslimca.com/android-ok.

It is recommended that the temperature be below 65 degrees and the product be kept out of direct sunlight.

There is a height difference, and it will only cause problems if there is a very large external force.