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FREQUENTLY ASKED
QUESTIONS
常見問題
Slimca HERE 2 -- iOSSlimca HERE 2 -- AndroidV1 recording card vocie recorderV1 Recording Card App Settings
Slimca HERE is rechargeable and uses a specially designed ultra-thin battery and charging protection system. The card is made of mirror-plated stainless steel and has an 8-step processing cost, so the material cost is relatively high. Its thickness is 1/8 of that of Airtag, so it can be easily stored in a wallet without taking up space.
(1) Please try to follow the instructions in the user manual https://www.slimca.art/user-manual-here and provide the customer service with the step where you are stuck on the connection.
Alternatively, please provide a screenshot of the connection failure or provide a detailed description of the connection failure so that we can provide accurate assistance.
If you are unable to connect to the internet for instructions, please follow the steps below to test your card:
1. Insert the USB-C card to charge. Do not unplug the charger until you see a steady green light. The light will go out when fully charged.
2. Press and hold for more than 4 seconds to turn on the white light
3. Press 4 times to hear the sound and see the light
4. If the app does not detect the card during pairing, please refer to the small print instructions under step 5 of the manual: reset the card first (refer to this video: https://youtube.com/shorts/O85i_wM8HJs). If this does not work, please restart your phone.
https://static.wixstatic.com/media/e51236_07bece5b2a7f477785215a6167b1b5c8~mv2.jpg
If you experience the issue shown in the screenshot above, it's because Apple's system sometimes has a connection issue. This happens randomly and can be fixed by turning off and then back on both WiFi and Bluetooth. Please complete these two settings first (see the image below).
To see if it is back to normal, turn off WiFi and Bluetooth, wait a few seconds, then turn them back on (see the image below).
Yes, please keep it away from any metal objects to avoid signal blocking.
Slimca HERE can be used for 5 months after being fully charged, and the charging time is only 3 hours. It can be recharged more than 100 times, and has an overcharge protection design, and the battery stability is good.
Yes, a message notification will pop up on your iPhone to remind you.
Yes, Slimca HERE is compatible with all standard USB-C chargers.
Slimca HERE can connect to any area in the world where iPhone is available, so you can see the location on the map without approaching the object. Slimca HERE uses Apple's search network, just like Airtag, all Apple devices have the ability to help find Slimca HERE, so there is no need to use a Sim card.
Yes, Slimca HERE meets the checked baggage standards of most airports. For example, at Narita Airport in Japan, electronic devices with a capacity of less than 160Wh can be checked in and carried on board. The battery of Slimca HERE is 0.4Wh, which means it can be checked in if it is less than the standard 160Wh.
You can register multiple cards under the same account and use them simultaneously. You can also label each card with a unique name and share your location with people in your iPhone contacts.
Currently not supported.
Yes, supports IP64 waterproof rating
The main structural components of Slimca HERE are made of stainless steel, which is not only strong but also can bend 15 degrees.
If you transfer the card to a new user, a reset is required.
There is a height difference, and it will only cause problems if there is a very large external force.
Yes, because it is stainless steel, but as long as you put an RFID blocker between the ID card and Slimca HERE, you can use it normally on one side.
Please help with the following two steps
(1) The card may not be reset successfully. Please refer to this video to reset the card again: https://www.youtube.com/shorts/O85i_wM8HJs
(2) If you have paired this device on the mobile app before, please also remove the pairing on the app.
(3) Restart your phone
(1) Cards are not updated instantly like navigation! Because Apple's positioning service is not real-time, it takes a while (about 3-10 minutes) to update the location.
(2) If the location has not been updated for a long time, it may be due to signal interference. Please check if there are any metal objects, coins or metal cards/credit cards near SlimcaHERE that may affect the antenna signal.
(3) The battery may be out of power. Try charging it first.
(4) Click on the name of the item you are looking for in the APP, and the location will usually be updated. Please see the icon below.
We will replace your device with a new one during the warranty period. Please contact our official LINE (https://lin.ee/KNTyDX2)customer service: https://lin.ee/KNTyDX2(https://lin.ee/KNTyDX2)
Line ID: @455lihbj
All iPhones are base stations, but they need to be turned on and connected to the internet, and the mobile phone positioning service must be turned on to work.
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