Question 1

iOS系統限制

Accepted Answer

需使用 iOS 14.3 或以上版本，建議將 iPhone 更新至可支援的最新版本後再進行配對

Question 2

支援功能整理

Accepted Answer

皆不支援UWB功能iOS系統：播放聲音、遺失功能、路線尋找、共用裝置

Question 3

什麼地方會需要放防丟卡？

Accepted Answer

因為我們的卡片跟信用卡一樣薄，所以很適合放在錢包、甚至夾在出國的護照裡，也有很多人喜歡放在卡夾、識別證及出國行李，都能在不影響正常使用的情形達到好的防丟效果。也很適合出遊時一人帶一張，在旅行團集合的時候就能透過手機去尋找大家目前的位置，也不用一通通電話慢慢打。

Question 4

Why is Slimca HERE more expensive than Airtag?

Accepted Answer

Slimca HERE is rechargeable and uses a specially designed ultra-thin battery and charging protection system. The card is made of mirror-plated stainless steel and has an 8-step processing cost, so the material cost is relatively high. Its thickness is 1/8 of that of Airtag, so it can be easily stored in a wallet without taking up space.

Question 5

Anti-card loss and unable to connect

Accepted Answer

(1) Please try to follow the instructions in the user manual https://www.slimca.art/user-manual-here and provide the customer service with the step where you are stuck on the connection.Alternatively, please provide a screenshot of the connection failure or provide a detailed description of the connection failure so that we can provide accurate assistance.If you are unable to connect to the internet for instructions, please follow the steps below to test your card:1. Insert the USB-C card to charge. Do not unplug the charger until you see a steady green light. The light will go out when fully charged.2. Press and hold for more than 4 seconds to turn on the white light3. Press 4 times to hear the sound and see the light4. If the app does not detect the card during pairing, please refer to the small print instructions under step 5 of the manual: reset the card first (refer to this video: https://youtube.com/shorts/O85i_wM8HJs). If this does not work, please restart your phone.

Question 6

Slimca here card loss prevention failed to connect, the screen that appears shows that it cannot continue, please contact the supplier, the current iPhone version is ios18.3.1

Accepted Answer

If you experience the issue shown in the screenshot above, it's because Apple's system sometimes has a connection issue. This happens randomly and can be fixed by turning off and then back on both WiFi and Bluetooth. Please complete these two settings first (see the image below).To see if it is back to normal, turn off WiFi and Bluetooth, wait a few seconds, then turn them back on (see the image below).

Question 7

Will having a metal credit card in my wallet affect the signal strength?

Accepted Answer

Yes, please keep it away from any metal objects to avoid signal blocking.

Question 8

How long does the Slimca HERE battery last? How many times can it be recharged?

Accepted Answer

Slimca HERE can be used for 5 months after being fully charged, and the charging time is only 3 hours. It can be recharged more than 100 times, and has an overcharge protection design, and the battery stability is good.

Question 9

Will there be a notification when the Slimca HERE battery is low?

Accepted Answer

Yes, a message notification will pop up on your iPhone to remind you.

Question 10

Can I use other USB Type C chargers with Slimca HERE?

Accepted Answer

Yes, Slimca HERE is compatible with all standard USB-C chargers.

Question 11

What is the range of Slimca HERE? How is the location information transmitted to the user?

Accepted Answer

Slimca HERE can connect to any area in the world where iPhone is available, so you can see the location on the map without approaching the object. Slimca HERE uses Apple's search network, just like Airtag, all Apple devices have the ability to help find Slimca HERE, so there is no need to use a Sim card.

Question 12

Can Slimca HERE be checked on board?

Accepted Answer

Yes, Slimca HERE meets the checked baggage standards of most airports. For example, at Narita Airport in Japan, electronic devices with a capacity of less than 160Wh can be checked in and carried on board. The battery of Slimca HERE is 0.4Wh, which means it can be checked in if it is less than the standard 160Wh.

Question 13

Can multiple cards be used simultaneously? Can I share my location with others?

Accepted Answer

You can register multiple cards under the same account and use them simultaneously. You can also label each card with a unique name and share your location with people in your iPhone contacts.

Question 14

Does Slimca HERE support precise tracking like AirTag?

Accepted Answer

Currently not supported.

Question 15

Is Slimca HERE waterproof?

Accepted Answer

Yes, supports IP64 waterproof rating

Question 16

Is Slimca HERE easy to damage?

Accepted Answer

The main structural components of Slimca HERE are made of stainless steel, which is not only strong but also can bend 15 degrees.

Question 17

Why is there a Reset setting?

Accepted Answer

If you transfer the card to a new user, a reset is required.

Question 18

If Slimca HERE is placed together with an ID card, will it affect the chip sensing of the ID card?

Accepted Answer

Yes, because it is stainless steel, but as long as you put an RFID blocker between the ID card and Slimca HERE, you can use it normally on one side.

Question 19

The phone has been restarted and the anti-lost card has been reset, but the phone still cannot search for the anti-lost card.

Accepted Answer

Please help with the following two steps(1) The card may not be reset successfully. Please refer to this video to reset the card again: https://www.youtube.com/shorts/O85i_wM8HJs(2) If you have paired this device on the mobile app before, please also remove the pairing on the app.(3) Restart your phone

Question 20

The anti-lost card position is not updated or does not move accordingly

Accepted Answer

(1) Cards are not updated instantly like navigation! Because Apple's positioning service is not real-time, it takes a while (about 3-10 minutes) to update the location.(2) If the location has not been updated for a long time, it may be due to signal interference. Please check if there are any metal objects, coins or metal cards/credit cards near SlimcaHERE that may affect the antenna signal.(3) The battery may be out of power. Try charging it first.(4) Click on the name of the item you are looking for in the APP, and the location will usually be updated. Please see the icon below.

Question 21

The green light flashes once during charging and then goes out. There is no response when turning on the device.

Accepted Answer

We will replace your device with a new one during the warranty period. Please contact our official LINE customer service: https://lin.ee/KNTyDX2Line ID: @455lihbj

Question 22

If I put the card on a boat and there is an iPhone on the boat but it is not turned on, can I use the phone at home to see the card's location?

Accepted Answer

All iPhones are base stations, but they need to be turned on and connected to the internet, and the mobile phone positioning service must be turned on to work.

FREQUENTLY ASKED
QUESTIONS

常見問題

iOS系統限制

支援功能整理

什麼地方會需要放防丟卡？

Why is Slimca HERE more expensive than Airtag?

Anti-card loss and unable to connect

Slimca here card loss prevention failed to connect, the screen that appears shows that it cannot continue, please contact the supplier, the current iPhone version is ios18.3.1

Will having a metal credit card in my wallet affect the signal strength?

How long does the Slimca HERE battery last? How many times can it be recharged?

Will there be a notification when the Slimca HERE battery is low?

Can I use other USB Type C chargers with Slimca HERE?

What is the range of Slimca HERE? How is the location information transmitted to the user?

Can Slimca HERE be checked on board?

Can multiple cards be used simultaneously? Can I share my location with others?

Does Slimca HERE support precise tracking like AirTag?

Is Slimca HERE waterproof?

Is Slimca HERE easy to damage?

Why is there a Reset setting?

If Slimca HERE is placed together with an ID card, will it affect the chip sensing of the ID card?

The phone has been restarted and the anti-lost card has been reset, but the phone still cannot search for the anti-lost card.

The anti-lost card position is not updated or does not move accordingly

The green light flashes once during charging and then goes out. There is no response when turning on the device.

If I put the card on a boat and there is an iPhone on the boat but it is not turned on, can I use the phone at home to see the card's location?

FREQUENTLY ASKED QUESTIONS

常見問題

iOS系統限制

支援功能整理

什麼地方會需要放防丟卡？

Why is Slimca HERE more expensive than Airtag?

Anti-card loss and unable to connect

Slimca here card loss prevention failed to connect, the screen that appears shows that it cannot continue, please contact the supplier, the current iPhone version is ios18.3.1

Will having a metal credit card in my wallet affect the signal strength?

How long does the Slimca HERE battery last? How many times can it be recharged?

Will there be a notification when the Slimca HERE battery is low?

Can I use other USB Type C chargers with Slimca HERE?

What is the range of Slimca HERE? How is the location information transmitted to the user?

Can Slimca HERE be checked on board?

Can multiple cards be used simultaneously? Can I share my location with others?

Does Slimca HERE support precise tracking like AirTag?

Is Slimca HERE waterproof?

Is Slimca HERE easy to damage?

Why is there a Reset setting?

If Slimca HERE is placed together with an ID card, will it affect the chip sensing of the ID card?

The phone has been restarted and the anti-lost card has been reset, but the phone still cannot search for the anti-lost card.

The anti-lost card position is not updated or does not move accordingly

The green light flashes once during charging and then goes out. There is no response when turning on the device.

If I put the card on a boat and there is an iPhone on the boat but it is not turned on, can I use the phone at home to see the card's location?

FREQUENTLY ASKED
QUESTIONS